Frequently Asked Questions
Everything you need to know about your favorite island-inspired footwear.
How do I determine my correct size in OluKai footwear?
OluKai footwear generally runs true to size. We recommend ordering your usual US shoe size. If you are between sizes, we suggest sizing up to the nearest whole size for the most comfortable fit.
What is the warranty policy for your products?
We offer a one-year guarantee against manufacturer defects from the date of purchase. This covers issues like strap pull-outs or delamination of the sole, but does not cover normal wear and tear or misuse.
How should I clean and maintain my leather sandals?
For leather styles, we recommend using a high-quality leather cleaner and conditioner. For our water-resistant synthetic styles, you can hand wash them with mild soap and cold water, then allow them to air dry away from direct sunlight.
What is your return and exchange policy?
We offer free returns and exchanges on all orders placed through our website within 30 days of purchase, provided the items are in unworn, original condition with all tags attached.
Do you offer international shipping?
Currently, we ship to all 50 U.S. states and select international territories. Shipping rates and delivery times vary by location and are calculated at checkout.
Are OluKai shoes designed with orthopedic support?
Yes, all our footwear features an anatomical footbed designed to mimic the feeling of bare feet in wet sand, providing contoured arch support and a cupped heel for all-day comfort.